Refund policy

In one paragraph

Try LLM Glow risk-free. If you're not happy within 30 days of your first paid subscription, email billing@llmglow.com and we'll refund you in full — no questions asked. Refunds are processed within 5 business days to your original payment method. The guarantee applies once per customer.

1. The 30-day money-back guarantee

LLM Glow offers a 30-day money-back guarantee on your first paid subscription. If LLM Glow doesn't meet your expectations within 30 days of your initial purchase, you can request a full refund of the fees paid for that period.

2. Who is eligible

The 30-day money-back guarantee is available to:

• Workspaces on their first paid subscription to any plan (Starter, Growth, Scale).
• One refund per customer / billing email / workspace, whichever is broader.
• Refund requests received within 30 calendar days of the first successful charge.

It does not apply to:

• Renewals after the first billing period.
• Upgrades from a previously cancelled subscription.
• Enterprise contracts with a signed Order Form (covered by the contract's termination clause).
• Add-on overages already consumed (e.g. one-off LLM API spend over your plan limit).

3. How to request a refund

1. Email billing@llmglow.com from your billing email address.
2. Include your workspace name or invoice number (you can find it in Workspace → Billing → Invoices).
3. That's it. We may ask one short follow-up question to help us improve, but it's optional.

4. Timing and method

• We acknowledge refund requests within 1 business day.
• Approved refunds are issued within 5 business days via your original payment method.
• Bank settlement times depend on your card issuer (typically 3–10 business days after we issue the refund).
• For SEPA / bank transfer payments, allow up to 10 business days.

5. Exceptions and abuse

We reserve the right to decline a refund where there is evidence of abuse, including but not limited to:

• Repeated subscribe-and-refund cycles across multiple accounts.
• Use of the Service primarily to consume the LLM API quota during the refund window.
• Violation of the Acceptable Use policy resulting in account termination.

If declined, we'll explain why in writing.

6. Renewals and cancellations

You can cancel your subscription at any time from Workspace → Billing → Cancel subscription. After cancellation:

• You keep access until the end of your current paid period.
• You won't be charged for the next renewal.
• Your data is retained for 90 days, then permanently deleted (see retention policy).
• Cancellation alone does not trigger a refund — request one explicitly within the 30-day window if you want fees back.

7. Chargebacks and disputes

If you believe a charge is incorrect, please contact billing@llmglow.com first. We typically resolve disputes within 2 business days without involving your card issuer. Initiating a chargeback without contacting us may result in your workspace being suspended until the dispute is resolved.

8. VAT, sales tax and other charges

Refunds include any VAT or sales tax we collected on the original charge. Currency-conversion fees applied by your bank are not refundable by us — please raise those with your card issuer.

9. Changes to this policy

We may update this Refund Policy from time to time. The version in effect on the date of your purchase governs your refund rights. Material changes are announced via email and in-product 14 days in advance.

10. Contact

Billing questions: billing@llmglow.com

Postal: LLM Glow Sp. z o.o., ul. Próżna 9, 00-107 Warsaw, Poland